Should I be getting rid of one of these for the keyboard?Īlso, how should I proceed with the headset? It does work but if it crashes my machine, I will replace it. I do find it kinda weird now though that I have two drivers installed for the Black Widow for some reason: For now I unplugged my headset and uninstalled all Synapse and only installed Synapse 2.0 for the keyboard and mouse. So it seems my crashing is due to driver issues but I can't be sure. I did see the error with the location displayed before and it was the location of the USB. Please contact the device manufacturer for more information about this problem. Windows will attempt to restart the device 5 more times. In the event viewer, I only see an error related to the headset driver crashing: The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash. I removed power cable and held power button for a few seconds and turned back on and everything was coming back up. My PC crashed a few times by having the screen freeze for a few moments and then machine rebooted automatically and sometimes it came back up right away and sometimes it stayed on a black screen.Īfter hard rebooting machine, I would get GPU error post codes from the mobo. I installed Synapse 3 which I found out only controls the keyboard only, so I also installed Synapse 2 to control the mouse and headset. Sometimes, the underlying processes related to Razer Synapse can crash or hang and prevent it from running. I recently built a new PC and have been having some crashes randomly and starting to suspect my Razer devices/drivers. Work through the suggestions and solutions in this troubleshooting guide to fix Razer Synapse opening issues in Windows 10 and 11. Razer Death Adder Chroma (bought in 2015) ![]() Razer Black Widow Chroma v1 (bought in 2015) I probably configured something wrong when I was setting it up. You can do so by simply clicking flair under your link! Synapse isn't freezing or crashing as often, and it isn't getting as hot.
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